Accommodation Manager
Hurstville, New South Wales

Quality Health Care is a specialist in-home, disability and community care provider, providing support and services throughout Sydney. Our services are individually tailored to meet the needs of each client and provided in an environment that is caring, friendly and supportive.  We are seeking an experienced Accommodation Manager to support, mentor and lead our growing SIL team. The Accommodation Manager will work both autonomously and within a supportive management structure.

 

This is your chance to make a real impact in leading a talented team and help Quality Health Care to deliver on its vision and meet its strategic goals.

Your Role

 

  • Manage the delivery of resident supports and programs and actively manage emerging issues and areas of risk for the portfolio, QHC and the community

  • Provide leadership and management to services and ensure effective communication and cooperation between teams and other divisions within QHC, specifically the Behaviour Support team and Community Care team.

  • Contribute to the overall development of the supported living team in a positive and proactive manner

  • Manage and develop a strong supported living team, ensuring that Team Leaders and Assistants receive guidance, support and recognition of their development needs through regular supervision, appraisals, reviews, and personal development plans

  • Ensure that all supported living services comply with the NDIS Code of Conduct, National and NSW Disability Service Standards as appropriate for each service and ensure compliance with QHC Policies and procedures and that all reporting requirements are met

  • Leads, coaches and supports TL’s to create a positive and effective working culture that delivers consistent operational results and resident outcomes

  • Ensure staff are fulfilling their duties and responsibilities and maintain high standards in relation to practice, services and relationships

  • Build rapport with residents, families and carers and ensure channels of communication are open, positive and productive

  • Develop and maintain effective relationships and lines of communication with other providers, health professionals and networks that form part of each resident’s life

 

Essential Criteria

  • Relevant tertiary qualifications in Social/Community Work or related field or a minimum of 3 years relevant experience in a similar role

  • Demonstrated ability to provide strategic leadership and direction to a diverse workforce.

  • Previous experience supporting people with complex needs and challenging behaviours including, mental health, ABI and cognitive disability

  • Experience in working within a quality / compliance framework

  • Experience in restrictive practice reporting and compliance

  • Demonstrated financial management, planning and budgeting skills and the capacity to interpret financial and output/outcome performance data.

  • Excellent interpersonal, communication and presentation skills with the ability to communicate effectively with people at all levels including; families, staff, clients, government & other professionals

  • Ability to network and negotiate effectively regarding complex/difficult issues

  • Accurate report writing skills with the ability to produce quality reports and submissions. Computer literate - able to use standard Microsoft packages: Access, Excel & Word

  • Able to work independently, organise priorities and work under pressure to meet deadlines.

  • Ability to multitask and work under pressure.

 

We Offer

  • A positive, professional and supportive work environment

  • Career progression

  • Ongoing support, training and development

  • A dynamic team with heart

Quality Health Care are committed to Equal Employment Opportunity, Ethical Practices, and the principles of Cultural Diversity. Appropriate criminal record and child protection checks conducted for all positions.

“It's a great team and a great place to work. We all work together to ensure each resident has the best support and the best chance to reach their goals ”

- Simon

Supported Living Team

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