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Remaining Healthy at Work

Quality Health Care

Dec 9, 2019
5 min

Remaining Healthy at Work

A certain level of stress at work is often unavoidable. But, if you find it’s becoming difficult to deal with that stress on a daily basis, it’s important to be proactive before it turns into a real problem. Workplace stress can be damaging to both your mental and physical health. It may lead to anxiety and depression, or damage your personal relationships outside work. Almost a third of Australian workers regularly feel a high level of stress at work and say that this impact

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Customer Service Tips

Quality Health Care

Aug 2, 2019
4 min

Customer Service Tips

Customer service is top of mind for many people receiving supports through NDIS and many providers promote their focus on providing excellent customer care. Providers who have a strong customer care focus, do so, because they have managed to instil service and satisfaction as a mindset across the whole company and not just something you do when things go wrong. There is of course one Golden Rule; Treat others as you would want to be treated yourself and this rule is at the ve

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The Importance of Being Heard

Quality Health Care

Jul 30, 2019
3 min

The Importance of Being Heard

Does anyone recall the Aesop’s fable, The Fox and The Stork? The fox invites the stork over for dinner but serves their soup in a dish the fox can easily lap up the soup from; however, the stork’s long beak makes it impossible to drink from. In retaliation, the stork then invites the fox over for a meal served in a long, narrow-necked bottle. The fox’s snout, of course, could not reach the food but it was simple for the stork to eat from. Now there’s always been many lessons

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The Importance of Teamwork

Quality Health Care

Jul 26, 2019
5 min

The Importance of Teamwork

There’s a famous quote about teamwork by philosopher Aristotle that says, “the whole is greater than the sum of its parts” It suggests that the work produced by teams is better than if that same work was completed by individuals, and that a special quality emerges when cooperation and collaboration occur. This is particularly true within the health and disability sector which are built on the positives that strong teamwork brings. Accommodation teams and health care teams bri

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Conversational Intelligence

Quality Health Care

Jul 5, 2019
5 min

Conversational Intelligence

Yesterday we were very fortunate to receive an introduction to Conversational Intelligence (C-IQ) from Sarah Moore. Our accommodation leadership team spent two hours being introduced to the principles of Conversational Intelligence and discovering what get's in the way of us having more productive conversations with colleagues, partners and family members. Sarah introduced us to the work of Judith E. Glaser author and organisational anthropologist, her work presents a framewo

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Improving Workplace Culture

Quality Health Care

Jun 16, 2019
6 min

Improving Workplace Culture

Culture is the environment that surrounds us all the time. A workplace culture is the shared values, belief systems, attitudes and the set of assumptions that people in a workplace share. It is the character and personality of your company and It's what makes your business unique. Culture is the sum of your company’s values, traditions, beliefs, interactions, behaviours, and attitudes. In a workplace, the leadership and the strategic organisational directions and management c

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Be Positive

Quality Health Care

Jun 13, 2019
5 min

Be Positive

It’s easy to get bogged down with the daily grind of work, but it’s important to stay positive as this will have lasting benefits for you, your team and the people you support. Maintaining a positive attitude at work will benefit your career and your outlook. Thirty six percent of professionals polled on LinkedIn agree that a positive attitude is the most important quality that employers look for in candidates and team members. However, maintaining a positive attitude on a da

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