“It's great to go home after a busy day knowing that you have made a positive difference”

- Lizzie

Community Care Team

Support Coordinator-NDIS 
Based at Hurstville, New South Wales

Quality Health Care are seeking to recruit an experienced NDIS support coordinator to join our team. We are a strong team who are passionate about assisting participants to manage the complexities of the NDIS. The successful candidate will be responsible for carrying their own case load, managing participants with varied disabilities and complexities. You will be delivering services to NDIS participants with Quality health care’s approach to Support coordination in line with NDIS requirements.

Service delivery is made up of a flexible mix of WFH, office based and client facing. In this role you will be working directly with participants of the NDIS and with families, providers, public guardians etc.

The focus of our team is to offer high quality support that delivers positive results to individual participants in a timely manner

Your Role

You will be responsible for assisting participants to understand and utilise their NDIS plan funding. You will do this by working closely with participants to identify services and supports that meet their need and enable them to work towards their goals as outlined in their NDIS plan.

Using a strength-based approach you will coordinate a range of supports across all areas of the participants life. You will offer the participants choice and control when appointing providers and build the participants capacity to self-direct their supports. You will present options to the participant and engage service providers as directed by participant, you will oversee the continued supports and manage any issues that may arise between providers and participants.

You will assist the participant in navigating all areas of their plan. You will also build on community and non-funded supports to maximise supports in the participants life. You will liaise with government and non-government bodies, obtain quotes, oversee budgets, follow up on reports and advise NDIA of any changes to the participants circumstances and submit progress reports as required.


Skills and Experience

  • Relevant tertiary qualifications or certificate in relevant field e.g. Social work, community services or allied health.

  • Experience in providing services to NDIS participants as a Support Coordinator or Case management experience

  • Experience in reading, understanding, and implementing NDIS plans

  • Experience in connecting clients to services under a client direct care model

  • Excellent interpersonal and communication skills and a strong commitment to customer service

  • Ability to manage a diverse participant portfolio

  • Ability to maintain positive relationships with providers & community agencies

  • Strong customer service skills with demonstrated ability to develop and maintain relationships with people with disability and/ or their families and support network and service providers

  • Resilience and competence in high level interpersonal communication, negotiation and conflict resolution skills

  • Sound time management skills and demonstrated ability to work with minimal supervision

  • Demonstrated ability to make complex judgements, prioritise tasks and take initiative

  • Strong written communication skills with the ability to write high quality reports

  • Current driver's license and willingness to travel to clients where required

  • Previous experience in a billable environment highly desirable

  • Successful candidates will be required to clear probationary checks including National Criminal History Record Check & Working with Children Check & NDIS worker screening.

Job Types: Full-time, Permanent

Salary: $65,000.00 – $85,000.00 per year

Quality Health Care are committed to Equal Employment Opportunity, Ethical Practices, and the principles of Cultural Diversity. Appropriate criminal record and child protection checks conducted for all positions.