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  • Writer's pictureQuality Health Care

Fostering Meaningful Connections and Growth Through One-on-One Catch-ups

In the dynamic landscape of modern workplaces, fostering meaningful connections and nurturing personal growth among employees are paramount. At Quality Health Care, one powerful tool for achieving this is the regular practice of one-on-one catch-ups. These individual sessions between team members and managers serve as a cornerstone in building trust, enhancing communication, and elevating performance within our teams.



The Importance of One-on-One Catch-ups


One-on-one catch-ups provide a dedicated space for open dialogue, free from the constraints often present in group settings. Unlike larger meetings where voices can be drowned out or topics rushed, these intimate conversations offer an opportunity for each team member to express themselves fully. Whether it's discussing career aspirations, addressing concerns, or seeking guidance on specific projects, these catch-ups create a safe and confidential environment where issues can be raised and solutions explored.


Joint Responsibility and Benefits


While managers typically set the frequency of these catch-ups, both parties are encouraged to contribute to the agenda. This collaborative approach fosters ownership and engagement from all involved. The benefits are:


  1. Enhanced Communication: One-on-one catch-ups provide a dedicated space for open dialogue between managers and team members.

  2. Better Understanding: Managers gain deeper insights into the strengths, challenges, and aspirations of each team member.

  3. Tailored Leadership: Managers can tailor their leadership approach and provide targeted support based on individual needs.

  4. Timely Feedback: These sessions facilitate ongoing performance feedback and coaching, contributing to continuous improvement.

  5. Increased Engagement and Retention: Building strong relationships fosters a sense of belonging and commitment among team members, ultimately reducing turnover.


Structuring Effective One-on-One Catch-ups


There are several approaches to structuring one-on-one catch-ups, each with its own merits:


  1. The 10/10/10 Model: Allocate time for each participant to discuss what's on their mind, their agenda items, and future action items.

  2. The Hands Off Model: Let the team member set the agenda, with periodic pre-set quarterly check-ins for more formal discussions.

  3. General Guidelines Model: Establish basic guidelines focusing on the four main functions, allowing the employee to adapt the agenda based on their needs.


Top 5 Tips for Conducting Effective One-on-One Catch-ups


  1. Being Present Matters: Give your full attention during these meetings to foster meaningful connections.

  2. Make One-on-Ones Routine: Consistency is key to establishing trust and rapport.

  3. Change the Structure: Consider virtual or phone meetings to accommodate busy schedules.

  4. Write Things Down: Take notes before and after the meeting to track discussions and outcomes.

  5. Start Now, Perfect Later: Dive in and refine your skills along the way, recognizing the foundational role of these catch-ups in leadership and growth.


One-on-one catch-ups are not just an add-on to the responsibilities of managers and team members but are fundamental to cultivating a thriving workplace culture. By embracing these sessions as opportunities for leadership, growth, and connection, we at Quality Health Care strive to elevate our day-to-day operations, foster trust and psychological safety, and enhance the overall experience, motivation, and engagement of our teams.

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