We are committed to providing safe, quality services to every person and we seek to ensure the human rights of all people with disability are upheld in accordance with the United Nations Convention on the Rights of Persons with Disabilities.
We are committed to providing safe, quality services to every person and we seek to ensure the human rights of all people with disability are upheld in accordance with the United Nations Convention on the Rights of Persons with Disabilities. Quality Health Care is committed to preventing all forms of abuse and we do this by focusing on our recruitment practices, our service practice, and our operating culture which encourages people to speak out and raise any concerns they may have with our service.
We welcome all types of feedback from clients, family members, other providers, and staff about their experience with Quality Health Care. We collect and collate this feedback monthly and it is shared with the Senior Management Team and Directors to identify any concerns or trends that may be happening across the company. We also look at the positive feedback we receive to see if we can improve aspects of our service based on what is happening locally.
These are things that you think we’re doing well or may be recognition of a person who has helped you. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
We want to know when you’re not happy about an experience you’ve had with QHC. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within three working days.
Client’s rights, needs and voice are central to our philosophy and we have implemented the following practice to ensure our teams uphold these values:
We encourage and support a transparent culture where concerns can be raised without fear of reprisal.
We look to recruit people whose values align with ours and we look for integrity and trust in each individual.
We provide ongoing training and development to our teams about rights and safeguards.
We continue to meet all the requirements of national and state disability compliance and maintain full compliance with all relevant disability services standards.
We have a culture of reporting and seeking input through our incident management system, satisfaction surveys and feedback mechanisms.
Quality Health Care has a variety of policies, documents and links to external websites that support our culture of openness and transparency as well as providing information to clients about staying safe. These are listed below, please feel free to download and print.