Support Co-ordinator - Hurstville

Responsibilities

Coordination

• Ensure all support coordination intake is referred through and completed via the appropriate channels and procedures in a timely and effective manner.

• Coordination of supports of referred clients as set out by NDIS guidelines

• Engaging and coordinating service providers on behalf of participants and linking participants to providers.

• Meeting with and engaging participant to develop and refine their goals.

• Engage participants informal supports (family, carers, etc)

• Working with participants to help build their own independence in line with their NDIS plans

• Using a coaching approach to assist participants in line with their NDIS plan

• Maintaining accurate and up to date case notes on participants progress

• Ensuring work health and safety guidelines are upheld and adhered to

• Building Knowledge of local services and organisations participants can utilise

• Engaging with NDIS staff on behalf of the NDIS participant

• Providing crisis support to participants

• Assessing and managing risk in line with organisational policies and procedures.

• Effective complaints handling between participants and service provision.

Continuous improvement

• Demonstrated understanding of all relevant external legislation & internal policies and procedures that relate to position and the organisation

• Participate in and contribute to quality improvement programs and other facility activities to meet Service. Accreditation standards

• Participate and contribute in workplace health and safety activities to ensure a safe work environment for clients, community, staff and visitors.

Qualifications, Skills and Experience

• Minimum requirement of Certificate IV in Disability or other relevant qualifications (the relevance will be at the discretion of management).

• 4 years mental health/ dual diagnosis in direct support role

• Current first aid certificate

• Well organised, responsible with good time management skills

• Good teamwork and interpersonal skills

• Good written & verbal communication skills.

• Well organised, detailed and structured

• Ability to work under pressure

• Excellent communication skills, including presentation and report writing skills

• Strong teamwork, interpersonal and organisational skills

Mandatory Requirements

• Current Unrestricted Australian driver’s license

• Current WWC clearance

• Current Senior First Aid Certificate or willingness to obtain within three (3) months of commencement

• A capacity to meet the physical requirements of the job, including driving and remaining in a seated position to perform tasks

Quality Health Care is committed to Equal Employment Opportunity, Ethical Practices, and the principles of Cultural Diversity. Appropriate criminal record and child protection checks are conducted for all positions.

Thank you for considering us as a potential employer. Regrettably, we can only reach out to successful applicants. If you haven't heard from us within 30 days of submitting your application, please understand that your application was not selected this time. As we receive a high volume of applications, we are unable to provide individual feedback, however, we appreciate the time and effort you've invested in applying with us.