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“Everyday, my work really makes a difference to people's lives.”

Support Co-ordinator - Hurstville




  • Ensure all support coordination intake is referred through and completed via the appropriate channels and procedures in a timely and effective manner.

  • Coordination of supports of referred clients as set out by NDIS guidelines

  • Engaging and coordinating service providers on behalf of participants and linking participants to providers.

  • Meeting with and engaging participant to develop and refine their goals.

  • Engage participants informal supports (family, carers, etc)

  • Working with participants to help build their own independence in line with their NDIS plans

  • Using a coaching approach to assist participants in line with their NDIS plan

  • Maintaining accurate and up to date case notes on participants progress

  • Ensuring work health and safety guidelines are upheld and adhered to

  • Building Knowledge of local services and organisations participants can utilise

  • Engaging with NDIS staff on behalf of the NDIS participant

  • Providing crisis support to participants

  • Assessing and managing risk in line with organisational policies and procedures.

  • Effective complaints handling between participants and service provision.

Continuous improvement

  • Demonstrated understanding of all relevant external legislation & internal policies and procedures that relate to position and the organisation

  • Participate in and contribute to quality improvement programs and other facility activities to meet Service. Accreditation standards

  • Participate and contribute in workplace health and safety activities to ensure a safe work environment for clients, community, staff and visitors.

Qualifications, Skills and Experience

  • Minimum requirement of Certificate IV in Disability or other relevant qualifications (the relevance will be at the discretion of management).

  • 4 years mental health/ dual diagnosis in direct support role

  • Current first aid certificate

  • Well organised, responsible with good time management skills

  • Good teamwork and interpersonal skills

  • Good written & verbal communication skills.

  • Well organised, detailed and structured

  • Ability to work under pressure

  • Excellent communication skills, including presentation and report writing skills

  • Strong teamwork, interpersonal and organisational skills

Mandatory Requirements

  • Current Unrestricted Australian driver’s license

  • Current WWC clearance

  • Current Senior First Aid Certificate or willingness to obtain within three (3) months of commencement

  • A capacity to meet the physical requirements of the job, including driving and remaining in a seated position to perform tasks

Apply for more details

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