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"Working with Quality Health Care helps me make a difference to so many people's lives. "

Community Coordinator

Hurstville

Quality Health Care (QHC) is a leading provider of disability, home and community care and accommodation support services throughout Sydney to people living with disability. Our services are individually tailored to meet the needs of each client and are provided in an

environment that is caring, friendly and supportive. 


We are seeking a proactive, engaging and highly organised Service Co-ordinator to manage a team of community based support workers. The successful applicant will be able to manage multiple priorities, and will liaise with clients, providers and QHC staff on a daily basis to ensure a reliable and consistent service.


Your Role

  • Answering new client service inquiries in a knowledgeable and  supportive manner

  • Developing and maintaining relationships with clients and/or  their carers to ensure their care needs are being provided in a  timely and quality manner

  • Action phone calls and/email communication relating to  scheduling, including but not limited to sick call, rostering issue, change request, client enquiries

  • Effective complaints handling between staff and clients in  regards to incidents reports

  • Maintain effective relationships with stakeholders to build  positive working relationships

  • Coordination of service provision / case management of  referred clients

  • Coordination of staff teams built around individual needs,  including ongoing support and debriefing,

  • Coordination of regular client rostering, facilitation of team meetings and adjusting client care plans in accordance with client outcomes

  • Liaising with Service Providers, Coordinators, Case managers  and clinicians

  • Data entry and record management is done accurately and in a timely manner

  • Assist with front end payroll services


About you

  • Be personable, approachable, motivated and passionate with a can-do attitude

  • Ability to problem solve, mediate and find creative solutions to issues as they arise

  • Professional and confident phone manner

  • Strong customer service skills

  • Good verbal and written communication

  • Demonstrated ability to multitask and prioritise work

  • Attention to detail with the ability to match staff to individual  clients withconsideration of; skills, personality and cultural  preferences


Visit www.qualityhealthcare.com.au for more information or give us a call on 9598 6000.


Please note that only successful applicants will be contacted.

Apply for more details

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