"Working with Quality Health Care helps me make a difference to so many people's lives. "
Quality Health Care (QHC) is a leading provider of disability, home and community care and accommodation support services throughout Sydney to people living with disability. Our services are individually tailored to meet the needs of each client and are provided in an
environment that is caring, friendly and supportive.
We are seeking a proactive, engaging and highly organised Service Co-ordinator to manage a team of community based support workers. The successful applicant will be able to manage multiple priorities, and will liaise with clients, providers and QHC staff on a daily basis to ensure a reliable and consistent service.
Answering new client service inquiries in a knowledgeable and supportive manner
Developing and maintaining relationships with clients and/or their carers to ensure their care needs are being provided in a timely and quality manner
Action phone calls and/email communication relating to scheduling, including but not limited to sick call, rostering issue, change request, client enquiries
Effective complaints handling between staff and clients in regards to incidents reports
Maintain effective relationships with stakeholders to build positive working relationships
Coordination of service provision / case management of referred clients
Coordination of staff teams built around individual needs, including ongoing support and debriefing,
Coordination of regular client rostering, facilitation of team meetings and adjusting client care plans in accordance with client outcomes
Liaising with Service Providers, Coordinators, Case managers and clinicians
Data entry and record management is done accurately and in a timely manner
Assist with front end payroll services
Be personable, approachable, motivated and passionate with a can-do attitude
Ability to problem solve, mediate and find creative solutions to issues as they arise
Professional and confident phone manner
Strong customer service skills
Good verbal and written communication
Demonstrated ability to multitask and prioritise work
Attention to detail with the ability to match staff to individual clients withconsideration of; skills, personality and cultural preferences
Visit www.qualityhealthcare.com.au for more information or give us a call on 9598 6000.
Please note that only successful applicants will be contacted.
Apply for more details