NDIS Worker Orientation Module


A new short course is now available to assist all NDIS workers to better support people with disability. The Worker Orientation Module: ‘Quality, Safety and You’ is a free, interactive online short course that explains the obligations of workers under the NDIS Code of Conduct from the perspective of NDIS participants.

It was developed in consultation with the sector, including NDIS providers and people with a disability. It takes approximately 90 minutes to complete the four sections of the module. Once completed, workers will receive a Certificate of Completion that is transferable if they change jobs. During the module, workers are encouraged to consider and respond to different scenarios in the context of supporting a person with disability. On completion of the module, workers will have an understanding of the role of the NDIS Quality and Safeguards Commission, the rights of participants and their own role and responsibilities under the Code of Conduct including: human rights, respect and risk. Providers are encouraged to include the module in their new employee induction and orientation programs, and to support existing workers to undertake the module either individually or in groups to facilitate information sharing, discussion and questions. Providers should maintain up-to-date records of workers that have completed the Worker Orientation Module. Group completion of the module can be recorded through attendance records signed by each worker. The obligations under the Practice Standards and Quality Indicators relating to human resource management require providers to have an induction program that will include the Worker Orientation Module for all workers to complete over time (noting that there is no immediate requirement for workers to complete the module). The module does not replace the need for providers to ensure that workers have the required training and experience to do their job. Access the module here or see the promotional video here.

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